Perched high above the city, this hotel feels like you’re floating above Tokyo. The skyline stretches endlessly in every direction — and at night, it’s pure magic. If you’re looking for a luxury property in Tokyo that feels refined, intimate, and quietly spectacular, this is it.

Andaz Tokyo Review: Is This Luxury Hyatt Worth It for Families?

If you’re considering booking Andaz Tokyo Toranomon Hills — especially using Hyatt points — you’re probably wondering: Is it worth it? And is it actually family friendly?

We recently stayed at Andaz Tokyo as a family, and I’m breaking down everything you need to know before you book — from room size and location to real costs (cash vs. points), breakfast options, and whether this luxury hotel truly works when you’re traveling with kids.

Tokyo is full of incredible hotels, but not all of them balance luxury, location, and family practicality. Andaz Tokyo sits in the Toranomon Hills area and offers stunning city views, spacious rooms by Tokyo standards, and elevated design — but that doesn’t automatically make it the right choice for every family.

In this review, I’ll cover:

How many Hyatt points it costs and whether the redemption value makes sense
What the rooms are really like for families with kids
The pros and cons of the Toranomon location
Whether this luxury Tokyo hotel feels welcoming with children
And if I would stay here again

If you’re planning family travel to Japan and debating whether to use your hard-earned Hyatt points here, this guide will help you decide with confidence.

Arrival and Check-In

The Andaz occupies floors 47-52 of a larger building. There’s no formal front desk. Instead, you’re seated and personally checked in by a staff member. It feels incredibly luxe compared to a traditional check in experience. The service was over the top wonderful. Staff greeted us by name throughout our stay, slightly bowed in welcome, and were always ready to accommodate our needs at any moment. Like all hotels we stayed at in Japan, the staff spoke excellent english. Of course, we had no problem using google translate throughout Japan so don’t worry about any language barriers.

Sitting at a table check-in table at the Andaz Tokyo. The staff bring drinks while you wait. The center table had beverages, waters and light snacks or treats all day. There was an evening cocktail hour every night with drinks and snacks here.

The Location

The hotel sits in the Toranomon Hills complex, which is more business district than tourist hub. At first I wasn’t sure how I’d feel about that, but it ended up being just fine. Tokyo is large and the sites are spread out so no matter where you stay you will need to use Uber or the subway to reach many sites. It is super convenient that the subway connects directly to the building via an underground tunnel. This makes for an easy trip directly to the airport via subway. You are also just a 5-10 min subway ride to Ginza, a 20-30 min Uber/Taxi to Disney parks, and can easily access all sites in and around Tokyo.

View from Andaz Tokyo Toranomon Hills room.

The Room

The first thing I noticed when I entered the room was the floor to ceiling windows. The view from our room was absolutely breathtaking—pictures don’t do it justice! The view rivals Tokyo Tower and I don’t think you need to visit the observation deck there at all.There are privacy shades and complete blackout shades when needed.

Luxury hotel in Tokyo booked with Hyatt points

The rooms are large by Tokyo standards and most rooms can accommodate up to three people. We had three twin beds. The hotel had gifts for the kids-little cute pillows- and a treat in the room for my 11 year olds birthday. They provide fun traditional locally-made Japanese treats each day, which was a unique touch. Nothing wins me over more than treats in the room- I was completely sold from that minute on. Every hotel in Japan includes Japanese pajamas (yukata) in the room. They even had them in the right sizes for my 11 and 4 year olds, they were so cute.

The star of the show was the bathroom. First off, I love the bathtub/shower rooms they have in Japan. I’ve seen them at a few hotels here in the U.S. and I want one in my house. The shower and tub are in a room with a door so you don’t have to worry about water splashing and getting the floor all wet! The bathtub was huge-like having your own private hot tub. The towels were the best towels I may have ever used and when I got home I promptly went out and bought new towels for my house. The bathrobes were pretty fabulous, not quite Park Hyatt Aviara which is my current fav bathrobe, but almost. The dyson blow dryer complete with a diffuser was so nice.

Tell me you are not amazed at that bathtub!

The Pool

If you’re traveling with kids, this is the one area I would set expectations around. The swimming pool and changing area are shared with residential floors of the building, and the lifeguards seemed nervous about kids disturbing the adult lap swimmers who appeared to be residents. This wasn't ideal for kids wanting to play around, but the facilities themselves are beautiful. Like the rest the hotel, the floor to ceiling windows are spectacular.

My kids were literally the only ones I saw at the pool during our entire stay (I saw very few children in Tokyo in general, hardly any at this hotel, maybe a few at breakfast). The pool requires swim caps, which the kids found amusing but were fine wearing. I noticed many adults did not wear them in the hot tub but they were not getting their hair wet.

There was a pair of water wings available for my 4 year old which was really nice. I mostly told my kids to stay out of the pool and stick to the two hot tubs or the third semi-warm area behind the hot tubs. This area was really cool-it had massage water features and a little whirlpool, and was pretty much empty so the perfect place for the kids to have fun.

The kids couldn't access the main changing rooms but there's a family changing room available. The mens and womens changing rooms were incredible, very spa-like, with massage chairs, tea, water, and light refreshments, lovely areas to change and get ready. I wish I could have spent some time in there but I could not leave my boys unsupervised with those nervous lifeguards LOL.

Dining

Breakfast was amazing. Truly.

When we arrived for breakfast, the staff already knew who we were, and that we were globalist and had free breakfast. They led us to our table and instructed us that we could order anything from the menu and also have anything at the buffet, and got us drinks. On the second day, they had our drink orders waiting at the table when we arrived-talk about star treatment! The buffet was wonderful, they had Japanese and western dishes with tons of variety. The fruit, yogurt bar, and fresh squeezed juices were standouts. At the end of breakfast they did not bring us a check or have us sign anything. They made things so easy for the globalist breakfast benefit.

Kids meals from the restaurant on the ground floor. My kids loved the food here.

Inside the Toranomon Hills complex there are also a few casual dining spots that worked great with kids. There’s a good salad place and a solid burger restaurant. Both were reasonably priced, especially for Tokyo.

And yes, there is a 7-Eleven around the corner. We absolutely went there for dinner one night.

Cash vs Points

This hotel is currently a Category 8 Hyatt, which means 40,000 points per night. Cash prices are often close to $1,000 so using points here can feel like a major win.

Final Thoughts

We chose this property after hearing rave reviews about its and spectacular city views, and I'm happy to report it delivered on every front.The Andaz Tokyo feels sophisticated but not stuffy. Elevated but still comfortable for a family. It’s the kind of place that makes you pause for a second and just take in where you are. It felt luxurious and truly special. I'd absolutely return and recommend this property to families looking for luxury accommodations in Tokyo. The combination of incredible views, exceptional service, and thoughtful amenities makes it worth every point.

Rating: 5/5 stars

Will I stay here again?

Cash: I’m not up for $1,000 a night hotel rooms so It is unlikely I would ever pay cash here.

Points: I would absolutely love to stay here but 40,000 Hyatt points is a lot! When we booked this hotel was still 25,000-30,000 points a night. With the price increase I would probably choose the Hyatt House Shibuya for my next trip to Tokyo. It’s not as fancy but it a fantastic points value.

Who do I recommend this hotel for:

Adults on a special occasion trip. While everyone was friendly to my kids, I felt like I had to keep them on their best behavior at all times at the hotel and that was a bit of work for me. If you were going with friends and could split the cost of the room this would be a fantastic hotel to choose.
People with tons of Hyatt points. If you are lucky enough to have loads of Hyatt points, this is a spectacular hotel. I would not hesitate to recommend it!

💰 What We Paid

My Members only group includes:

• Exact points and cash spent and booking strategy

• Which credit cards to earn the points

• Current cash prices vs. points value analysis

• Transfer partners

• Answers to your travel questions

Frequently Asked Questions About Andaz Tokyo

Is Andaz Tokyo family friendly?

Yes — surprisingly so for a luxury hotel. While it has a sophisticated vibe, the staff is welcoming to families. The rooms are spacious by Tokyo standards, and the layout works well for parents traveling with kids. If you’re comfortable staying in an upscale setting with children, this hotel can absolutely work for a family trip.

How many Hyatt points does Andaz Tokyo cost per night?

Andaz Tokyo is part of the Hyatt portfolio and typically ranges around 40,000–45,000 Hyatt points per night depending on season and availability. Always check current award pricing before booking, as peak dates can require more points.

Is Andaz Tokyo worth using points for?

If you’re looking for a luxury experience in Tokyo without paying $800+ per night in cash, this can be an excellent redemption. This requires a lot of Hyatt points but it is a beautiful hotel.

What area of Tokyo is Andaz located in?

Andaz Tokyo is located in the Toranomon Hills area — a quieter, business-forward neighborhood that still offers easy access to central Tokyo attractions. It’s convenient for getting around, but not as lively as areas like Shibuya or Shinjuku.

Are the rooms large enough for families?

Compared to many Tokyo hotels, the rooms feel spacious. However, most standard rooms comfortably sleep three; families of four may need two rooms which will be very expensive in points or cash. Always confirm room configuration before booking with points.

Is breakfast included at Andaz Tokyo?

Breakfast is not automatically included unless you have certain Hyatt elite benefits or book a rate that includes it. If you have Hyatt Globalist status, complimentary breakfast is included and can add significant value to your stay.

Would you stay at Andaz Tokyo again with kids?

If you’re prioritizing comfort, views, and a refined luxury experience — yes. If you want a hotel in the middle of high-energy Tokyo neighborhoods, you might prefer a different location. It really depends on your family’s travel style. If you have a lot of Hyatt points, this is an amazing hotel!

Andaz Tokyo Toranomon Hills Review